The SAMSUNG 98-Inch Class QLED 4K QN90D Series Neo Quantum HDR+ Smart TV is a powerhouse of technology, offering an immersive viewing experience with its QUANTUM MATRIX Mini LEDs and Dolby Atmos sound. Here's a detailed look at what makes this TV stand out, based on user experiences and technical specifications.

Picture Quality: Users rave about the vibrant colors and exceptional brightness, thanks to the NEO QUANTUM HDR+ technology. The TV delivers stunning contrast and vivid colors, making every scene come alive. However, some users noted minor issues with shadow details in certain scenes, though these are minimal and do not detract significantly from the overall viewing experience.

Sound Experience: The built-in Dolby Atmos provides a surround sound experience that is both immersive and realistic. Object Tracking Sound+ enhances this by moving sound along with the action on screen, creating a 3D audio effect. Users with separate AV systems bypass the built-in speakers but still appreciate the advanced audio features.

Performance: The MOTION XCELERATOR 144Hz ensures smooth motion without lag or blur, perfect for fast-paced sports and gaming. Users report no noticeable latency, even during high-speed action scenes.

User Experience: Setting up the TV was a breeze for most users, with quick delivery and professional installation services. The AI auto mode and Cinema setting are particularly praised for their ease of use and eye comfort. However, some users mentioned reflections due to the glossy screen surface, which can be mitigated by adjusting room lighting.

Customer Service: While many users are satisfied with their purchase, there are notable complaints about Samsung's customer service. Issues like defective products being repaired instead of replaced and unprofessional technicians have left some customers frustrated.

In conclusion, the SAMSUNG 98-Inch Class QLED 4K QN90D Series Neo Quantum HDR+ Smart TV offers top-notch picture quality and sound performance but comes with some caveats regarding customer service. If you're looking for a large, high-quality TV with cutting-edge features, this model is worth considering—just be prepared for potential service challenges.