I was skeptical about ordering a custom cushion online, but Kiyeocca proved me wrong. The process was surprisingly easy—I just sent my measurements and chose the 3-inch thickness for extra support. When it arrived (faster than expected!), it was vacuum-sealed, but within minutes of unwrapping, it plumped up perfectly.

The fabric is soft yet durable—I went with grey linen, and it blends seamlessly with my minimalist living room. The non-slip backing is genius; my cat’s failed attempts to slide it off the window seat are proof. I use it daily for reading, and the high-density foam still feels like new after months.

What surprised me most? The hidden zipper cover survived my washing machine (cold water, air-dry—no instructions included, but trial worked!). Unlike standard cushions, this one doesn’t sag in the middle even after my movie marathons.

Pro tip: If you’re between thicknesses, size up. My 3-inch is ideal for sitting, but I’d go 4-inch next time for lounging. Only gripe? I wish they offered fabric swatches first—choosing colors online was a gamble.

10/10 would customize again (maybe for my breakfast nook next). This isn’t just a cushion; it’s a mini-throne tailored to my space.